Please be aware that all our hoodies are made to order when you buy from us. For this reason, we don’t offer refunds if you change your mind and don’t want them anymore. You can take a look at the EU policy about returns here.

If your hoodie is faulty, please go to this page and fill in the form within 14 natural days of receiving the order, attaching the pictures of the defects. The hoodie must be unworn, unwashed, and in “as new” condition. Please remember that we don’t refund items that have intentional damage. We only cover misprints and manufacturing faults. If your hoodie is defective, you’ll have to cover the shipping costs to return the hoodie to us. Please DO NOT send the items you want a refund for before we authorize it, as we can’t process unauthorized returns. After your parcel has arrived at the warehouse, we’ll inspect it for damage and issue a refund.

For packages lost in transit, all claims must be submitted no later than 14 natural days after the estimated delivery date.

Refund requests without photos won’t be allowed.

Photos of the products you want refunds for must meet the following conditions:

• Taken in a very well-lit room that allows for maximum photo clarity.
• Taken in full color. Filtered photos won’t be considered valid.
• Hoodies must be laid on a flat, sturdy surface.
• Include a ruler or a measuring tape with visible markings on your pictures to aid with scale and proportions.
• If you’re taking photos of multiple products of the same order, you must take individual pictures of them and then a photo with all the products in it.
• Only send photos of the products you want to return within the same order. Don’t mix products from different orders.

We only process refund requests for one order of each client at a time. If there are multiple orders you want refunds for, you need to submit multiple refund requests.